ServiceNow Automation
Q) What’s the difference between playbook and a flow?
Think of a Playbook like a checklist or script for an agent to follow and a Flow like an automated robot running actions in the background based on logic.
Q) What’s the difference between playbook and a flow?
Think of a Playbook like a checklist or script for an agent to follow and a Flow like an automated robot running actions in the background based on logic.